I went to Barrie Honda to merely pick up my winter tires – hubby was going to put on. I made appointment and when I arrived- they were not there. They were using a new storage company and we’re having issues with them The lady I was dealing with is named Linda and she was so apologetic and thought I was very kind because I wasn’t upset but there’s no point in getting upset I made an appointment for the following day to come back and an hour later she called me and said to make up for that they will ensure my tires are there they will switch my winters on and store my summer tires for free I was beside myself with that very kind gesture she did not have to do that but she went above and beyond she is quite awesome and a pleasure to deal with